threadshift

Privacy Policy

Thank you for visiting our app for Threadshift, which is operated by Threadshift, LLC ("Threadshift"). We are committed to providing an exciting and safe online shopping experience and elevated level of personal service synonymous with Threadshift. This commitment includes respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website (each a "Site") or use our mobile applications (each an "App”). The Sites and Apps are collectively referred to as the "Services." This privacy policy also explains how Threadshift may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.

FREQUENTLY ASKED QUESTIONS

What information does Threadshift collect?

Threadshift may collect information from or about you in a number of ways. Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of the Services and their features or make a purchase from us.

From Threadshift's Interactions with You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, create an online account with us, make a purchase, sign up for our newsletters or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number, or other contact information, loyalty program membership information, gender, birthday, age, other demographic information, your interests, and preferences.

If you make a purchase from us, we may also collect a credit or debit card number or other financial information, CVV, and billing address. In addition, if you make a purchase at a designer boutique or other similar service offered within a section of a Threadshift store that is leased by a third party (each a "Boutique Service"), we and the Boutique Service may collect information such as your name, billing address, shipping address, telephone number, email address and payment or gift card information, and their privacy policies govern their use of your information.

If you download our App, it may be possible for the App to obtain your precise geolocation. If so, you may choose to permit the App to obtain such information. In this case, we will determine your zip code from the precise location data received from your mobile device. We do not store precise location data; we only store the zip code associated with the location.

Information You Provide About a Third Party: If you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.

Automatically on the Site or App: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site or App, users of our online services, and interactions with our emails and online advertisements, and to allow Threadshift to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App. Collecting this information, and linking it with your personal information, helps us to tailor our Site or App and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify Site or App features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.

From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.

Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site or App, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.

Third Party Analytics and Advertisements: We also may use third party advertisements, analytics, and tracking tools to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technology such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site or App with information they collect from other sources. We do not have access to, or control over, these third parties' use of cookies or other tracking technologies.

What are my Tracking Options?

Certain parts of the Site and App require cookies. By registering for and using the Services, you are consenting to the use of cookies. Because of the members-only nature of our Services, cookies are essential to the function of our websites and the provision of the Services. If you do not agree to the use of cookies, you cannot use the Services. The following is a description of the four categories of cookies and examples of how we use them to provide you the Services:

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

To learn more about managing your privacy and storage settings and opting out from receiving third party advertiser cookies, you may visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out. For instructions on how to specifically opt out of Criteo advertising services, please view the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.

If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. In addition, information about cookies, including how to refuse cookies, can be found at: www.allaboutcookies.org. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

How does Threadshift use the information collected?

Threadshift may use the information we collect from and about you for any of the following purposes:

What information does Threadshift share with others?

Threadshift may share personal information we collect from and about you in the following ways:
Threadshift LLC: We may share collected information within Threadshift LLC and any future additions to Threadshift family of affiliated companies.
Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both Threadshift and such third party, or Threadshift might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.
Other Third Parties: Threadshift may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you.
Legal Disclosures; Safety: Threadshift may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Threadshift, or the public.
Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or a part of Threadshift LLC, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against Threadshift LLC, such information may be considered an asset of such company and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personally identifiable information provided through the Services in a manner that is consistent with this Privacy Policy.
Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for Threadshift.
Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.

How can I view, update or remove my information?

If you have registered for an account or made a purchase, you may view and update your account information by logging into the “Settings” section of the Site or App with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also contact our Customer Service Department via email at help@threadshift.com to access or update any of this information.
You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes and this will be explained to you if necessary.

What choices do I have about receiving communications from Threadshift?

If you register for an account or make a purchase, you will automatically receive promotional emails and direct mail from Threadshift. We provide our customers with the opportunity to "opt out" of having their information used for purposes not directly related to placement, processing, fulfillment or delivery of a product order. We provide you with the following options if you prefer to "opt out" of receiving information or materials that we think may be of interest to you:

Electronic Promotional Offers: At all times, you have the option of "opting out" of receiving promotional emails from the sender only by clicking the "unsubscribe" link in any of the promotional emails you receive. In addition, if you have an online account, you may change your email preferences regarding email from us by logging into the “Settings” section of the Site or App.
Direct Mail Promotional Offers: If you would like to be removed from our mailing list, please contact a Customer Service representative by email to stop receiving paper catalogs.
Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.
App Geolocation Information: When you use the App on your mobile device, you may choose not to share your geolocation span with us by adjusting the device's location service settings.
Other Contact: In all cases, you may email us at help@threadshift.com.

What are my California Privacy Rights?

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such request, please submit a written request to the following email address specifying that you want a copy of Threadshift's "California Privacy Rights" notice: help@Threadshift.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Non-affiliated third parties are independent from Threadshift and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

What about children's privacy?

Protecting children's privacy is important to us, and the Site and App are not intended for children under the age of thirteen. We do not direct the Site or App to, nor do we knowingly collect any personal information from, such children. If you are not 18 or older, you are not authorized to use the Services. If Threadshift learns that a child under the age of thirteen has provided personally identifiable information to the Site or App, it will use reasonable efforts to remove such information from its files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

What about security?

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

What about other websites?

Our Site or App may include links to third-party websites or apps that are not affiliated with Threadshift. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or collected by such third party sites or apps.

For how long and where is my data stored?

Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under "How does Threadshift use the information collected?", as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified or anonymous.

Your personal information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. You consent to any such cross-border transfer of your personal information.

What if I live outside of the United States?

Our digital operations are conducted, in whole or in part, in the United States, and are subject to U.S. laws, including those governing privacy and data security, and we will protect your information as described in this Privacy Policy. Regardless of where you live, you consent to have your personal data transferred, processed and stored outside of the country where you are located, including in the United States, and allow Threadshift to use and collect your personal information in accordance with this Privacy Policy. Certain countries may not have the same data protection laws as the country in which you are located and such information may be available to government authorities under lawful orders and as applicable in such foreign jurisdictions. You consent to any such cross-border transfer of your personal information.

How does Threadshift communicate changes to this Policy?

Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site or App following posting of changes to these terms will mean you accept these changes.

Who do I contact if I have additional questions or concerns about this policy? How do I lodge complaints?

We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at help@Threadshift.com. We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us at threadshiftlegal@threadshift.com. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint- ftc. For all questions about unsubscribing, contact help@Threadshift.com. For privacy related questions, contact threadshiftlegal@Threadshift.com.